Returns & Refunds

At CNOIRÈ, each handbag is handcrafted, and we want you to receive a piece that reflects the quality and craftsmanship of our brand. If there is an issue with your order, please give us the opportunity to make it right.

Reporting an Issue

If you receive a handbag that is defective, damaged, or has a craftsmanship issue, please contact CNOIRÈ via email within 30 days of receiving your order at customersupport@cnoire.com

Your email should include your name, order number, a description of the issue, and clear photos or videos showing the concern. This information allows our team to review the issue and determine the best resolution.

Resolving Your Concern

Whenever possible, CNOIRÈ will work with you to find an appropriate solution. Depending on the circumstances, this may include a repair, replacement, exchange, or another mutually agreed-upon resolution.

Because our handbags are handmade, minor variations in stitching, shape, placement, or other handcrafted details are natural and are not necessarily considered defects.

Refunds for Defective Handbags

If CNOIRÈ and the customer are unable to reach an alternative resolution and the handbag qualifies for a refund, the defective handbag must be returned to CNOIRÈ.

The refund will be issued after the returned handbag has been received and inspected by our team. Approved refunds will be returned to the original payment method. Processing times after issuance may vary depending on your bank or payment provider.

CNOIRÈ will provide return instructions for approved defective-item returns. Please do not send a handbag back without first contacting our team.

Change-of-Mind Returns

Because CNOIRÈ handbags are handcrafted and production begins specifically to fulfill customer orders, we do not currently accept returns or issue refunds for change of mind, buyer’s remorse, or personal preference, including a change in preferred color or style.

This policy does not limit any rights or remedies that may be available to you under applicable law.

Custom & Personalized Orders

Custom or personalized handbags are generally final sale. However, if a custom item arrives defective, damaged, or materially different from the specifications confirmed for your order, please contact us within the same 30-day period so we can review the issue.