Contact Us

Have a question about your CNOIRÈ order, handbag, or an upcoming release? Our team is happy to help.

Customer Support

Email: customersupport@cnoire.com
Phone: (404) 590-0617

For questions regarding an existing order, please include your full name and order number so we can assist you as quickly as possible.

Order & Shipping Inquiries

Before reaching out about the status of a handcrafted handbag, please remember that CNOIRÈ orders have a 3–5 week production window before shipping.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Returns & Product Concerns

If you're contacting us about a damaged or defective handbag, please include your order number, a description of the issue, and clear photos or videos in your email.

We look forward to assisting you.

CNOIRÈ Customer Support